Frequently Asked Questions

Need help finding your better?

FAQ

We’re here to help you find your path best traveled. Or find us at contact@mtcomfortcoffee.com.

Coffee

I’m new to specialty coffee—where should I start? plus icon minus icon

Not sure where to begin? Our Organic Peru is our number one seller online, and we think it's a great place to start. Or take our quiz and we’ll take you on a personal tour through our Medium, Dark, Decaf, and Espresso roasts to find what’s right for you. You can also take a look at our online Brew Guides for tips on brewing methods and equipment. Still need help? Email contact@mtcomfortcoffee.com, and we’ll recommend the perfect roast for you.

How should I brew my coffee for the best results? plus icon minus icon

Use a reliable brewing device, a burr grinder, a scale, and filtered water for a stellar cup. Grinding fresh and measuring your coffee and water precisely ensures a balanced flavor. Check out our Brew Guides on mtcomfortcoffee.com for detailed instructions on various brewing techniques.

What’s the best way to store coffee? plus icon minus icon

Keep your coffee fresh by storing it in an airtight container in the freezer—either in its original bag or portioned into smaller airtight bags. Grind directly from frozen for the best flavor.

Do you offer decaf coffee? plus icon minus icon

Yes, we have a decaf option in a medium roast. Shop our decaf coffee here.

How do you source your coffee beans? plus icon minus icon

We partner with trusted farms worldwide, focusing on quality and ethical practices. By building direct relationships with growers and often paying above Fair Trade prices, we ensure sustainable, high-quality coffee. Learn more about our sourcing on our about page.

General

Where can I purchase Mt. Comfort Coffee? plus icon minus icon

Buy our coffee directly at mtcomfortcoffee.com, through select retail partners like Costco and Homegoods, or at our coffee robots located in various airports. Email contact@mtcomfortcoffee.com if you need help locating a retailer near you or check out our store locator.

Where is Mt. Comfort Coffee based? plus icon minus icon

Our roastery is located in Tyler, Texas, and we have offices in Florida and Arkansas. You can find our robot cafes in airports and medical centers across the US, and you can explore our premium coffee selection and subscriptions at mtcomfortcoffee.com.

How do I keep up with your latest coffees and promotions? plus icon minus icon

Subscribe to our newsletter at mtcomfortcoffee.com for updates on new roasts, special releases, and brewing tips. You can also follow us on social media for the latest news.

Do you offer gift items? plus icon minus icon

Yes! Our premium coffees and gift cards make great gifts for any type of coffee person on any occasion. Shop all of our products here. Gift cards are valid only on our website.

Are you hiring? plus icon minus icon

We occasionally have openings at our Tyler roastery for roles in roasting, packaging, or customer service. Interested? Email your resume to contact@mtcomfortcoffee.com, and we’ll contact you if a position matches your skills.

Orders & Subscriptions

How can I reach you about my order or subscription? plus icon minus icon

For any questions about your coffee order or subscription, email us at contact@mtcomfortcoffee.com. Our office hours are Monday through Friday, 9 AM–4 PM CDT, and we always aim to respond within one business day. Note that our team is unavailable on weekends and major holidays.

Do you offer coffee subscriptions? plus icon minus icon

Yes! Subscribe to any of our core coffee blends for regular deliveries, and enjoy 10% off every subscription order.

Can I include a gift message with my order? plus icon minus icon

Yes, you can add a custom gift message during checkout on our website to make your coffee gift extra special.

Can I have my coffee ground? plus icon minus icon

We do not offer grinding services for any of our coffees to ensure that you receive them at peak freshness and flavor.

Wholesale

How can my cafe sell Mt. Comfort Coffee? plus icon minus icon

Interested in carrying our coffee? Learn about our wholesale program details here or email contact@mtcomfortcoffee.com to explore partnering with Mt. Comfort.

Shipping

When will my coffee arrive? plus icon minus icon

Shipping times vary based on your location, order date, and chosen shipping method. We ship Monday through Friday, excluding federal holidays. Orders placed before 2 PM CDT typically ship the same day; orders placed after 2 PM may ship the next business day. Weekend orders ship the following Monday.